Track Order


As soon as your order has been shipped you will be notified via email immediately with your tracking number.

To track your order visit PARSEL TRACKING TOOL or track directly at this page.
Enter a tracking number to get tracking results:

 

Please Note:

Order information may not appear in the tracking system until shipment, so sometimes it may show you "Tracking does not exist." Please wait up to 72 hours after receiving your shipping confirmation email to track your shipment. You can also send us your order number so we can chase this up for you.

Note: We partner with several global merchants to offer you the best prices and products. Our orders are shipped from many different locations, including USA, UK, EU, China, Thailand, India, etc. and they take 1-5 business days to process depending on fluctuating demand. That is why your items may take up to 10-21 business days to arrive. Please refer to our FAQ for more information. 

CANCELLATION / CHANGES

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Have any questions? Visit our Help Center.

You will receive a tracking number as soon as your order leaves our Warehouse. Please note, it could take some time for the tracking information to update.

Our tracking system will allow you to locate your order during its journey through the world. You will also receive a notification as soon as your package arrives at your local post office or transportation agency.

We do send emails to you every time the package moves towards you. If you are not getting these, please check your spam folder.

Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. Thank you for understanding.

How long will my order take to arrive?

After your order has been processed, please allow 4-6 weeks for shipping (varies by location). We will send you a confirmation email with your tracking number once your package has been sent! 

However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!

Shipping Confirmation:

You will receive a confirmation email once your order has been shipped. Your tracking number will be included. 

Delivery:

- Please allow more time for delivery during holidays and sales.

- We hope that 'customs' does not hold your package and that you are not approached with any fees but please be aware that we do not cover nor can we be held responsible for delays or charges due to customs/taxes.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 7-20 Business days
Canada, Europe 10-26 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-45 Business days
*This doesn’t include our 2-5 day processing time.

 

Follow-up tracking number:
If by any chance 5 days have passed without us updating your tracking number, contact us and provide your order number and we'll be sure to get in touch with you with your tracking information update.